Yvonne Edwards, Customer Service
We asked Yvonne some questions to give you an insight into who Yvonne is and her role at Solmedia, read her answers below to find out more.
Who is Yvonne Edwards?
“I’m a Mum to my 6-year-old son Harry. I’ve worked in Customer Services for approximately 25 years. I’ve always enjoyed helping people, whether it’s inside or outside of work and I am a big believer in that you can hear a smile through the phone.”
What is your Role at Solmedia?
“I am responsible for ordering fulfilment and ensuring that we have stock available in our warehouse to be able to despatch customer orders the same day, for delivery within 24 hours and liaising with our suppliers and manufacturers to obtain updated delivery information.
However, I often ‘cross the floor’ to support Customer Services where I join in the team with order processing and status updates, call handling and Live Chats.”
What do you enjoy most about working at Solmedia?
“I love how no two days are the same and I am always busy with processing order. But the most enjoyable part of my role is knowing that I am a cog, even if it’s just a tiny one, in helping our customers get the right supplies that may actually end up saving a life.”
What do you do outside of work?
“After work, I spend my evenings with my son. There is nothing I love more than spending time with my boy and going on bike rides with him and building Lego cities. I also enjoy cooking, it doesn’t always turn out like it should, but it’s the ‘having a go’ that counts right?”
A fun fact about Yvonne?
“I’ve won ballroom dancing competitions.”
Contact Yvonne by emailing firstname.lastname@example.org or call on +44(0) 844 8080 900.