EQUIPMENT SERVICE & MAINTENANCE
We not only offer an impressive portfolio of high-quality laboratory equipment. To accompany, we also provide premium service and maintenance packages to ensure your equipment continues to perform to the highest standards. Thus, allowing you to optimise output, whilst preventing you from the loss of valuable time caused by damaged or faulty equipment.
We have thoughtfully created a collection of bespoke packages that promise exceptional equipment servicing and technical maintenance for your laboratory equipment. Our Bronze, Silver, Gold and Platinum packages are tailored to specific equipment and models, assuring you will receive the correct care for your required machines.
RELIABILITY
We have a team of specialised technical engineers on hand to carry out careful, thorough servicing and maintenance of your equipment. The quality of our servicing not only produces the best results possible but regular checks reduce operational risk and extends quality and lifetime.
SUPPORT
Our team are on hand to support with not only technical support but can assist with product information and training to help get the most out of your equipment. For potential quick fixes, our team are also on hand to deliver remote technical support, to avoid any downtime.
FIXING PROBLEMS
With regular service and maintenance, paired with high-quality German engineering our equipment has an extremely low risk of mechanical failures, but in case it does we offer spare parts at no extra cost and even a temporary unit depending on the service package you opt for.
“We use Solmedia for the service and repair of our tissue processors and are very impressed with the level of expertise of the engineer and the speed in which they come to site when required.
We always recommend Solmedia to colleagues and will continue to do so.”
Medina – Pathology & Diagnostic Labs, Royal Vet College
SERVICE DESIGNED FOR YOU
Our service packages are unique to your laboratory and tailor-made to your equipment’s specifications. We will work with you to create the best service/maintenance package required for your equipment based on your frequency of use and processes to optimise its performance, extend its lifetime and maintain consistent results.
We promise with each package will deliver premium care, with minimal disruption to your workflow this includes breakdown cover, parts and fittings included.
