EQUIPMENT SERVICE & MAINTENANCE
We not only offer an impressive portfolio of high-quality laboratory equipment. To accompany, we also provide premium service and maintenance packages to ensure your equipment continues to perform to the highest standards. Thus, allowing you to optimise output, whilst preventing you from the loss of valuable time caused by damaged or faulty equipment.
We have thoughtfully created a collection of bespoke packages that promise exceptional equipment servicing and technical maintenance for your laboratory equipment. Our Bronze, Silver, Gold and Platinum packages are tailored to specific equipment and models, assuring you will receive the correct care for your required machines.
RELIABILITY
We have a team of specialised technical engineers on hand to carry out careful, thorough servicing and maintenance of your equipment. The quality of our servicing not only produces the best results possible but regular checks reduce operational risk and extends quality and lifetime.
SUPPORT
Our team are on hand to support with not only technical support but can assist with product information and training to help get the most out of your equipment. For potential quick fixes, our team are also on hand to deliver remote technical support, to avoid any downtime.
FIXING PROBLEMS
With regular service and maintenance, paired with high-quality German engineering our equipment has an extremely low risk of mechanical failures, but in case it does we offer spare parts at no extra cost and even a temporary unit depending on the service package you opt for.
“We use Solmedia for the service and repair of our tissue processors and are very impressed with the level of expertise of the engineer and the speed in which they come to site when required.
We always recommend Solmedia to colleagues and will continue to do so.”
Medina – Pathology & Diagnostic Labs, Royal Vet College
SERVICE DESIGNED FOR YOU
Our service packages are unique to your laboratory and tailor-made to your equipment’s specifications. We will work with you to create the best service/maintenance package required for your equipment based on your frequency of use and processes to optimise its performance, extend its lifetime and maintain consistent results.
We promise with each package will deliver premium care, with minimal disruption to your workflow this includes breakdown cover, parts and fittings included.
SOLMEDIA ACADEMY
Solmedia Academy is a high-quality training programme available to our customers that is designed to deliver one-to-one and group training across our entire range of Histology Equipment.
At Solmedia we have built strong and reliable relationships with our manufacturing partners, working closely with all departments and visiting their manufacturing facilities all over the world, to design and create unique training programmes for each individual piece of equipment we supply.
The programmes involve detailed equipment demonstrations onsite or online, equipment training and health & safety training, supportive training documents, ongoing remote support and refresher training. On completion of the training, you will be rewarded a certificate of completion in accordance with the equipment manufacturers training.
Solmedia Academy is designed to educate users, allowing them to get a deeper understanding of the equipment’s functionality and purpose so that they get the most out of their equipment. Carry out training on your equipment also enables correct housekeeping and daily maintenance which results in better in better performing equipment resulting in less breakdowns or downtime and higher quality results.
What Solmedia Academy involves:
To enquire more information or to book your team on one of our Solmedia Academy training programmes please email labsupplies@solmedialtd.com or call us at +44 (0) 844 8080 900.
